PROPERTY MAINTENANCE/COMMON AREA SERVICES

1. GARDENING - “Today the world seemed cruel, but evening hours
were filled with perfume from forgotten flowers.”

The garden is appropriate place to relax and meditate in the spare time and especially after long working day.

We can maintain and keep your garden green and tidy with regular, but simple actions. Our experienced team works on schedule adapted to the requirements of the garden and the existing plants. We provide proper equipment dependent on the landscape, which equipment may remain in your possession after renewal of the first year contract.

The gardening is a process which includes: mowing of the grass and keeping its height within the normal 4-6 cm; regular watering of the grass and flower-beds as required; weeding; pruning of the trees and the bushes when necessary; disposal of the collected leaves, dead grass, and rubbish to the appointed places; sweeping of the paths and the alleys within the property as well as shoveling and disposal of snow in the winter; Last but not least, we treat the garden with quality fertilizer, (including protection with appropriate pest control, herbicide treatment and fumigation if required), according to the requirements of its “inhabitants”.

All of these simple but not easy steps, we always perform in accordance with the requirements of the owners, if any.

Should you require, we can execute the landscaping of your newly built property according to your vision or using our vision under yours final direction.

“To thank Thee for the blessings night revealed,
which through the day discouragement concealed.”

2. POOL MAINTENANCE - “A pool shines, like a bracelet, Shaken in a dance.”

Yes, the pool is a luxury acquisition. However it brings joy and happiness and gathers the family around it in the warm sunny days.

The pool maintenance procedure incorporates the following: day-to-day survey of the water PH and chlorine levels; regular check of the general alkalescency and the calcium hardness; keeping all above mentioned within the limits; cleaning of the water surface as well as the bottom of the pool with special equipment;

* Please note: the special equipment has to be provided from the executor of the pool facility. However if the equipment is not available with you, Brooklands could rent it or supply such against a surcharge.

We recommend covering of the pool for the winter season in order to preserve longer life for its insulations and tiling. Should you require, Brooklands could support the making of proper cover for your pool.

* The winter preparations of the pool include: fully cleaning of the pool walls and bottom surface; chemical treatment; final preparations of the filtration system and the installations; placing and mounting of the pool cover;

* The summer preparations of the pool include actions, reversed of those in the winter preparations: dismounting of the pool cover; washing and storing of the cover at an appropriate place; cleaning of the pool; shock treatment of the water; testing and fitting of the filtration system and installations checks;

* We use health friendly materials to suit the water within the limits of normal use.

3. REGULAR SURVEYS AND BILLS ADMINISTRATION & REPORTING - “Remember when the visit is over as I turn to leave,

I will always return - what I promise you can always believe.”

We will Regularly Survey your property, whenever it is not occupied, in order to keep you updated, regarding its condition. We provide: regular checks of the interior and exterior; regular checks of the appliance’s condition; security system checks; check of the electricity and water supply; airing of the property; … and much more:

* the winter preparation of the water installation includes draining the water from taps and pipes, and insulating the water meter in order to prevent eventual freezing and therefore any damage;

* turning on the heating whenever colder days approach as the temperatures sometimes goes bellow minus 10 - 15°C;

The Bill Administration service incorporates bill payment service and administration throughout regular e-mail reports. The utility costs in our country are payable on a monthly basis. With that regard, we strictly follow and complete every payment at the appropriate time, such as completing renewal of property and car insurances and paying the yearly municipality taxes of your movable and immovable property;

The Reporting action includes updating you via e-mail with the scanned copies of all receipts of paid bills and sending balance sheet of all costs.

* Our practice requires opening of a separate bank account at our disposal, in BGN currency, monthly fed with the appropriate funds, depending on your average monthly cost.

* We collect all your incoming post. Whenever required, we could forward some of it via regular mail or hand it over personally at your following arrival.

With that combined service you will always have the peace of mind that whenever you return to your property, everything will operate smoothly and without consequences that might disturb your peaceful vacation.

4. SECURITY RESPONSE - “When I am secured, I always know,

I can travel; around the world can go.”

We know that security is important for your peace of mind, particularly when you are not present.

Not only can we organize professional advice but are capable of responding 24 hours a day, 7 days a week, providing support for the Security Company in solving any matter related to the security of your property, should it become necessary.

ADDITIONAL SERVICES

1. CHARRING & HOUSEKEEPING - “I look at the walls, the windows, and the floors

I see heaps of dust layered like boards.”

We are sure that the cleaning is not a part of your vacation list of activities. We are well organized to clean between the rentals if you are letting out your property. If you are self accommodated, we will need the few hours that you spend at shopping or at the beach.

We use quality, health-friendly materials and professional equipment for the purpose of: vacuum cleaning and dusting; washing of linen and towels; dishwashing; cleaning of bathrooms, bath-tubes, tiles, toilets and lavatories; floor cleaning; windows, balconies and terraces cleaning; textile furniture deep cleaning (upon request); as well as rough cleaning of newly built properties.

Our slogan is: “The living condition reflects the mood”.

“My walking shoes I will lace up tight

And from this nightmare I will take a flight”

2. MINOR & OVERALL REPAIR SERVICES

(Building repairs; repairs of water, electric & sewerage installations)

Whenever a problem may arise with the electricity, water and sewerage installations, our trained technicians are available to respond. 

We are ready to assist you in your claims to the insurance company, if any damage has occurred. Meantime, we can do the repair and support fast replacement of any damaged item, if necessary.

Our practice shows that the repairs are related with too much time and energy, especially if you have to deal with the insurance representatives. The advanced thinking for such service gives you the piece of mind that nothing will disturb your peaceful vacation.

3. RENT-A-CAR & TRANSFERS

Book a reliable vehicle at reasonable price with us. Depending on the season and the availability, we will choose for you the best option. We discount the long term bookings and the regular customers as well. In addition and upon request we provide: child seats, to suit all ages; transfers from point to point; delivery and pick up of the vehicle;

We provide 24x7 support to our customers.

Please note: passengers insurance is provided; all vehicles are comprehensively insured; the vehicles can not be driven outside the country borders;

ADVANCED SERVICES

1. QUALITY SURVEY OF BUILDINGS/CONSTRUCTION QUALITY SURVEY - “Good fences make good neighbours.”

We can assist with enquiries for building services if buying or developing your dwelling.  Recommending competent building companies that best fit your requirements, depending on the specific of the property that you want to buy ‘on green’.

Take advantage of the survey that we do of samples from the used construction materials used and follow with our reporting each step of the building process.

We are capable of supporting you in buying a good quality built property. Whenever you select and decide to buy a newly built property, we will survey it for you with professional analysis of the specification from the building company, and quality of construction materials.

2. FINANCIAL SUPPORT, ACCOUNTANCY SERVICES, ATTORNEY AT LAW SERVICES – “Money we all know is a medium of exchange

Buyers and sellers relate to each other through money

The question here is – what is the value of money?

The answer is - your evaluation IS the value of the money!”

Take advantage of our contacts with reliable experts in finances, accountancy and legal services. Whenever you apply for loan or you need day-to-day accountancy running of your businesses or any legal support with your property trade relations.

3. INTERIOR DESIGNING - “The house,

That was home once,

Now seems so tired,

Like an old oak tree”.

The interior is the most important for the cozy atmosphere of your dwelling. It expresses personality and taste for life.

When the moment approaches to furnish your newly built dwelling, refresh the worn out one, or to fit comfortably your office, we will transform your vision in to reality. Be aware with the latest lines in the interior design and color co-ordination with us. Then you will have something more to show your friends, guests and clients.

In exceptional cases, it is necessary to partially or fully refurnish after an insurance event. We will repair or re-furnish the damaged parts of your furnishing.

We are here to provide for you the most suitable interior and/or exterior furniture for your holiday or rental property or to the one for permanent living.

“Oh, my God, this is our new house

A house is made with love and dream”.

4. GARDEN, POOL & LANDSCAPE DESIGNING

Some of the individual households have the advantage of an outdoor site within the property. We are able to perform overall or partial outdoor designing of gardens, pools, walls or fences, patio, planting, and landscape. You can save money and time with the wise decisions of our experts, based on your final vision and consideration. Do not wait to bring individuality to your outdoor site and to turn it into a really nice place for relax and meditation.

RENTAL SERVICES

Our Rental Service is aimed at the individual owners and the holiday or housing complexes in assistance to their intentions for renting out their investment holiday properties.

Our commitment is to provide the best possible service and excellent communication at very competitive prices.

The overall process of the Rental Service includes the following procedures: advertising; correspondence with potential clients, preparing the legal documents, contracting, administration and information support; meeting the clients at arrival, letting in the property, and overall 24 hours support throughout the stay; overall check of the furniture, statistics of the costs and reporting the owner; cleaning of the property within or at the end of the stay;

Gamble for your up to 12% ‘green light for your money’ discount with our interactive ‘play at dice’ game.

ADVERTISING

The most important thing for the advertisement is to reach the selected target group and for more people to see it. That increases the chance to fully fill the holiday property for the season or certain period, which is the main goal of all owners.

Advertise with us in our official web site and you will complete your benefit. We advertise on the Internet and in influential specialized print editions abroad. We group the properties by type and therefore we chose the method and form of advertising. We do not require advance payments for the service however we apply for commission which is a percentage of the contracted rental price for the property. Our dictum is “You win and then we win”.

Please note: if you contract the Rental Services with more companies or if you execute the advertising yourself, it is necessary to regularly provide us with updated information for the availability of the property and its condition.

CORRESPONDENCE, CONTRACTING & ADMINISTRATION

Our field staff maintains communication 24 x 7 to ensure the highest return on our clients’ investment.

The business level of correspondence with the clients is our practice. Our legal support documentary covers every single property in order to preserve our clients’ best interests.

We also look after the interests of Renters, to prevent certain disturbances related to the various customs in the different countries and therefore to provide best possible service.

Attending to administration, related to signing of certain documentation via fax or e-mail, organizing the funds transfer and reporting to the clients, is our prerogative.

WELCOME, LETTING & SUPPORT

The letting procedure includes the following actions related to: meeting the arriving tenants at the Airport; transferring the guests to the appointed accommodation; providing them with a pair copy of keys; signing the documentation related to the accommodation such as check lists for the number of certain furnishing, its condition and so on; providing the renters with medical information, regional information for attractions and places of interests and contact information.

OVERALL CHECKS, CLEANING & REPORTING

The actions described as overall checks, cleaning and reporting are integral part from the overall Rental Services. All these actions will give you the piece of mind that we look after your best interests as owner and we superimpose good care of the Renters as well.

We follow complete procedure with covering the concrete documents related to the integrity of your movable and immovable property before and after the visitors. We execute overall inventory checks of the furniture and the appliances, their condition before and after the occupancy, check of the quality of cleaning before guests’ arrival, whether we are doing the cleaning or any other company does it. You can rely on our ‘hotel’ quality cleaning between the tenants. It is very important for us to ensure your best possible services for the tenants so both parties to be satisfied.